Unused goods and goods in a sellable condition can be returned free of charge for 14 days from receipt of delivery or of the last lot of a delivery.
Products can be returned as follows
- Pack the product(s) and the accompanying paper statement in their original packaging. If necessary, you can use other packaging to send the products – the most important thing is that the products are well protected. If you no longer have the statement that came with the product, you can print a replacement feedback form here.
- Mark the parcel with the label:
and the return address:
- Please notify us of the return online by filling in and sending the form below.
Once we have received your return, we will refund you within 14 days.